60 second Pivotech profile: John

60 seconds with John

We’d like to introduce you to John Ford, one of our superstar team members in Pivotech’s Queensland office.

What’s your title, and what do you do?

Business Development Manager for Pivotech in Queensland. I inform and educate customers on our products, help facilitate growth in product buying, and seek new business prospects.

How did you become part of the Ai team? How long have you been here?

Was hired March 2017, a little more than two years ago.

I answered an ad on Seek; I was working with National Glass at the time. Originally, Evan hired me for internal sales. I had never been an outside sales rep before. I did customer service and internal/technical sales for years at a shower company in the States.

Evan had been trying to find a BDM, but no one was working out. A customer had suggested me to Evan, but even prior to that Evan had considered it. For personal reasons, the travel wouldn’t work for me. Evan approached me and we worked out a few things, and that’s how I got into the role. It’s working well, I really like the role, like going out and seeing customers.

What’s your favourite part of the job?

Meeting the customers face-to-face after 18 months of talking to them on the phone.

I like helping people learn about our product. Maybe they buy frameless from us, but a framed screen from someone else. I let them know about a Pivotech product that’s similar to what they buy elsewhere. Sometimes customers just don’t know everything we do. It takes building a rapport and getting them comfortable with the product.

Personal Highlights:

What I love about QLD:

My wife is from Brisbane; I’m from Phoenix AZ (in the USA). We met through mutual friends while she was going to ASU. We got married, had two kids … she lived in the States for 20 years. We wanted the boys to be close to my mother-in-law, to get to know their grandmother, and we moved in 2013.

Favorite place ever traveled:

Don’t know if I have a favourite.

I love Arizona because of the diversity … the Sonoran Desert and world class skiing. Although, if you want the beach, you have to go to Mexico.

I just came back from a trip on Fraser Island; it was a really good trip. Beautiful, surprising with humongous trees.


Music. I was a drummer, then learned to play guitar. Any spare time is spent playing guitar. I love music.

Love exploring the outdoors, particularly enjoy fishing. My wife fishes and has brought me into her addiction. The fish variety is amazing here.

I love gaming with the boys. They’re a lot of fun.

Otherwise, four-wheeling … Hinterland or Stradbroke Island. I enjoy cooking.

Weirdest thing I’ve ever eaten:

Probably rattlesnake.

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